IT support, per user

£30/user/month (essential) or £50/user/month (fully managed)Onboarding within 5 working days

Managed IT support billed per user per month: £30 for Essential (helpdesk, monitoring, patching, Microsoft 365 administration) or £50 for Fully managed (adds on-site visits, backup management, procurement and vendor liaison).

Response is engineer-first: remote response averages under 15 minutes in business hours, and same-day on-site cover reaches roughly 15 miles around Aldershot.

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What is included

• Helpdesk by phone, email and remote desktop, Monday to Friday 08:00–18:00
• Round-the-clock automated monitoring with engineer follow-up
• Operating system and application patching on a defined schedule
• Microsoft 365 or Google Workspace administration, including joiner/leaver processes
• Endpoint protection and security baseline (MFA enforced)
• Fully managed adds: same-day on-site visits, backup management with tested restores, hardware procurement at cost, vendor liaison

What is not included

• Hardware and software licence costs (procured at cost, billed transparently)
• Contractual out-of-hours response (quoted separately if you need it)
• Project work such as office moves or migrations (quoted fixed, support clients get priority)

Payment terms

Billed monthly in advance per user. One-off onboarding (agent rollout, documentation, security baseline) is quoted with your proposal.

All prices are in GBP. Any applicable VAT is confirmed on your written quote before payment. Card payments are processed by Stripe; card details never touch our systems.

Cancellation

Rolling 30-day agreement: cancel with one month’s notice, and we hand over documentation and credentials properly. No multi-year lock-in.

Full contractual detail is in our terms of service.

Related reading

This package is delivered by our it support service. The service page covers the process, the team and the honest limitations in more depth. Compare every option on the pricing page, or book a free 30-minute call if you are not sure this is the right fit. If it is not, we will say so.